Refund Policy

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Overview

This placeholder policy explains how returns and refunds work for Subderma. Skincare products may be subject to stricter return rules for hygiene and safety. Replace all text with your final policy after legal review.

Eligibility

• Unopened products in original packaging may be eligible for return within [number] days of delivery, subject to inspection.
• Opened or used products are generally not returnable unless the item is defective or you received the wrong product, in line with applicable consumer law.
• Gift cards, promotional items marked as final sale, and personalised items may be excluded.

How to request a return

Contact us at [support email] with your order number and reason for the return. We will confirm whether your items qualify and provide return instructions. Do not return items without approval where required.

Return shipping

Unless the return is due to our error or a defective product, return shipping costs may be your responsibility. We recommend a tracked service; we are not responsible for items lost in transit without proof of delivery.

Refunds

After we receive and inspect eligible returns, refunds are typically processed within [5–10] business days to the original payment method. Processing times may vary by bank or card issuer.

Damaged or incorrect items

If your order arrives damaged or incorrect, contact us within [48 hours / 7 days] of delivery with photos where possible. We will arrange a replacement or refund as appropriate.

Exchanges

Exchanges may be offered where stock allows. If an exchange is not possible, a refund may be issued for qualifying returns.

Contact

Returns and refunds: [support email]